Today’s Facebook Privacy #FAIL

When it comes to privacy, Facebook just doesn’t get it. Today Facebook held a press conference where CEO Mark Zuckerberg laid out Facebook’s position on privacy, apologized for some mix-ups and offered up some bandaids that will be rolled out in the next few weeks. I am going to focus on the most important point of this entire debate which centers around whether public sharing should be opt-in or opt-out.

I’ve been thinking critically about the latest Facebook changes, writing posts about them (here and here), reading other opinions, and participating in debates on Google Buzz with some tech enthusiasts. I’ve come to the following conclusion: Facebook accounts should have an option to only share information with friends and that should be the default selection. Changes that permit the broader sharing of information should be implemented in a opt-in fashion, not foisted upon the masses.

Facebook has routinely moved the privacy goal posts. Every time changes take effect, Facebook “mandates by update” sharing beyond one’s circle of friends. This is not what many of us signed up for. I joined Facebook about three years ago when users had better control over their information and Facebook didn’t regularly flip switches to make banter among friends public to the world. We have shared opinions, jokes, links and pictures within this framework in a controlled fashion. Flash forward. Beginning in December and then later with the Open Graph API, Facebook opened up practically everything to everyone. Users needed to toggle switches to maintain the same level of sharing as they enjoyed before. This is plainly absurd, as I observed before. It would be akin to Google or Microsoft taking your email and publishing it without you affirmatively electing to do so.  Now, I wouldn’t have a problem if Google or Microsoft permitted users to publish emails provided that the option were accompanied by adequate instruction. Facebook just does what it wants when it wants and without adequate instruction, control or warning.

Super kudos to the French reporter who asked Zuckerberg why Facebook doesn’t follow the OPT-IN model for sharing. It was probably the single-most important question to ask and it was completely fumbled in a very laughable way.  This is the exchange:

Q (French press agency): Why not make the default the most restricted possible privacy setting?

A (Zuckerberg): We want to give people control over their privacy. Really restrictive settings make it hard for people to find each other.

Are you kidding me? First, making the model opt-in does not interfere with a user’s control over  privacy settings. You could have all the same choices but the default would always be the most restrictive settings. Accordingly, when Facebook makes changes that allow broader dissemination of previously private or semi-private information, the changes wouldn’t just be sprung upon unsuspecting users. Second, why would an opt-in model make it difficult for people to find each other? Users are identified by names and a thumbnail picture, if they so choose. Friends in common are also displayed. Why does publishing someone’s news feed make it easier “for people to find each other”? It doesn’t. Someone really should have followed up on the French reporter’s question.

Some might argue that you opt-in when you sign up for Facebook. Not when I signed up. We created our own sharing circles. Sure privacy policies can and do change but I made an erroneous and naive assumption that the service was run by responsible adults. Instead, we’re being forced into the public sharing model to (1) “give people control over their privacy” and (2) “make it [easier] for people to find each other.” #FAIL.

P.S. Leo Laporte of TWiG is promoting Google Orkut as a Facebook alternative like many of us on Buzz. While it needs some fixin’ and some polishing, Orkut really is a decent platform. More importantly, Orkut is backed by Google, a company run by adults who have proven themselves over a long period to time to be responsible.

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